Bilingual Service Desk Technician

About the role

HCL is seeking a bilingual Service Desk Technician to provide telephone‑based hardware, software and network support for end‑users. The position operates in a 24 × 7 environment and requires strong French speaking and writing abilities.

Key responsibilities

• Diagnose and resolve hardware, software and network issues via phone support.
• Assist end‑users with technical problems and ensure timely resolution.
• Maintain accurate records of incidents and follow established procedures.
• Participate in shift work to cover 24 × 7 operations.

Required profile

• High school diploma or equivalent (B.Sc. or Diploma).
• 1‑2 years of help‑desk, customer service or technical support experience.
• Minimum 6 months of phone‑based technical help‑desk or call‑center experience.
• Willingness to work rotating shifts in a 24 × 7 environment.
• Excellent spoken and written French.

Required skills

• Hardware troubleshooting.
• Software troubleshooting.
• Network troubleshooting.
• Phone support.

What we offer

• Life insurance and major/minor medical expense coverage for spouse and up to two children.
• Savings fund up to MXN 3,800 per month.
• Food vouchers up to MXN 2,925 per month.
• 30‑day bonus and 10 days vacation in the first year, increasing by two days as mandated by law.