Front Office Manager - Opening Mama Shelter Mexico City

About the role

Mama Shelter is opening its first property in Mexico City, in the La Roma neighbourhood, and is looking for a Front Office Manager. As head of department, you will recruit, train, lead and coordinate the front office team, while acting as the direct link between staff, your team and management.

Key responsibilities

• Ensure every guest welcome and interaction is personalised and warm throughout the day
• Recruit, train, lead and coordinate the front office team
• Manage and resolve customer issues and complaints to retain customers
• Act as the spokesperson for the department and represent the team to management
• Take part in promoting the hotel's services, including the shop, restaurant and events
• Guarantee a perfect customer experience

Required profile

• Natural and effective leadership, able to identify and develop talent
• Able to mobilise human, financial and administrative resources and to drive sales
• Excellent customer relations and ability to handle pressure and stress
• Confidentiality, commitment to reporting to management, and a hands-on approach
• Ability to optimise sales and occupancy

Required skills

• Proficiency in Opera Cloud
• Strong negotiation skills (pricing)
• Use of presentation and spreadsheet tools

The process starts with a telephone interview with HR, followed by an in-person meeting at the hotel. Internal development and international mobility are mentioned as part of the company's growth.