Customer Advocate Manager

About the role

Apollo.io is looking for a Customer Advocate Manager to lead its global chat‑based sales assist team. You will drive revenue, ensure fast and accurate customer interactions, and create a world‑class buying experience for small‑business customers.

Key responsibilities

• Build, enable, and lead a global Customer Advocate team to meet revenue and online‑sales SLA targets.
• Hire, develop, and promote representatives, fostering clear career paths.
• Coach and provide ongoing feedback to improve process execution and skill development.
• Deliver product, pricing, and process expertise to the team.
• Identify upsell and usage‑expansion opportunities during customer conversations.
• Ensure clean handoffs to Support and Account Executives when needed.

Required profile

• Proven experience managing a global chat or customer‑advocacy team.
• Track record of meeting or exceeding revenue and SLA targets.
• Strong hiring, development, and mentorship capabilities.
• Ability to coach teams on best practices and product knowledge.

Required skills

What we offer

• Opportunity to shape a high‑growth SaaS sales motion.
• Leadership role with global impact.
• Collaborative environment backed by top‑tier investors.