Customer Success Specialist
cialdnb · Mexico City
Job description
About the role
We are looking for a Customer Success Specialist to guide clients through every stage of the lifecycle, from contract signing to onboarding, implementation and ongoing adoption. The role focuses on ensuring customers derive maximum value from our solutions and remain long‑term partners.
Key responsibilities
- Manage the full customer journey, overseeing onboarding, implementation and post‑launch support.
- Monitor customer health metrics to inform account management and expansion strategies.
- Drive revenue growth by promoting product upgrades and increased usage.
- Collect and relay customer feedback to Product Management and Development teams.
- Act as a trusted advisor, building strategic relationships with senior customer stakeholders.
- Identify expansion opportunities and recommend logical product extensions.
Required profile
- Strong communication skills with senior‑level customers.
- Ability to advocate for customers while aligning with company goals.
- Proactive mindset focused on customer retention and growth.
Required skills
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cialdnb
Mexico City
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