Deployment Strategist - Monterrey

About the role

Wonderful helps enterprises build, test, deploy and monitor AI agents for voice, chat, email and back-office systems. As a Deployment Strategist based in Monterrey, you will own the delivery of AI solutions for enterprise customers, turning ambitious AI initiatives into measurable results. You will lead complex implementations from early scoping through production launch, working closely with customers and internal teams.

Key responsibilities

• Own and lead delivery of Wonderful's platform and AI agents for enterprise customers
• Scope requirements, success metrics and integration plans for POCs and onboarding projects
• Coordinate platform implementation, integrations and agent refinement toward production launches
• Align Product, Engineering and customer teams on deliverables, timelines and SLAs
• Track progress, manage risks and remove blockers throughout the delivery lifecycle
• Monitor AI agent performance in production and drive follow-up improvements
• Identify and develop new AI use cases with customers to expand adoption

Required profile

• Experience in technical program management, delivery, consulting, investment banking or fast-growing startups
• Bachelor's degree in Computer Science or a related technical field
• Nice to have: engineering background, hands-on technical experience, and experience in a high-growth or early-stage startup

Required skills

• Project management, organization and communication
• Comfort with technical concepts such as APIs, data flows and system integrations
• Ability to manage multiple stakeholders and keep complex efforts moving
• Proactive, hands-on mindset and interest in AI-driven products