Forward Deployed Engineer - Monterrey

About the role

Wonderful helps enterprises build, test, deploy and monitor AI agents for voice, chat, email and back-office systems, in any language or cultural context. As a Forward Deployed Engineer (FDE) based in Monterrey, you will solve high-impact problems alongside enterprise customers, translating open-ended problems into technical designs and deploying AI agents that run reliably in production. This is a hands-on generalist role for engineers who enjoy navigating ambiguity and partnering with enterprises as they become AI-driven.

Key responsibilities

• Partner with customers to understand operational challenges and success criteria
• Translate open-ended problems into clear technical designs and implementations
• Build AI agents that integrate with customer systems and perform real tasks
• Own deployments, including reliability, performance and continuous improvement
• Test with real data, measure outcomes and iterate based on results
• Collaborate with Product and Engineering to ship high-quality solutions
• Contribute to tools, documentation and best practices that scale customer delivery

Required profile

• 5+ years of experience in software engineering or technical problem-solving roles
• Experience working across systems, integrations and data flows
• Comfort working directly with customers and owning ambiguous problems
• Clear communication skills and a strong ownership mindset
• Nice to have: experience in forward-deployed, solutions engineering or customer-facing roles, exposure to AI agents, automation or conversational systems, and experience operating and improving production systems