Finance Manager

About the role

The Finance Manager will lead non‑transactional service delivery activities for the Shared Business Services (SBS) department in Mexico City (Polanco). This position drives transition programs, change management, process improvement, and budget oversight while aligning with the SBS strategic objectives.

Key responsibilities

• Oversee non‑transactional SBS operations, including transition programs, change initiatives, and continuous‑improvement projects.
• Lead regional transition programs to ensure standardisation, harmonisation, optimisation and smooth hand‑offs across teams.
• Monitor SLA performance throughout transitions to maintain service quality and operational continuity.
• Collaborate with SBS leadership and Service Delivery teams on demand pipeline, capacity planning and service placement.
• Support acquisitions and divestitures by managing SBS‑related activities in the region.
• Prepare and manage the facility budget, track and allocate charges for SBS, IT and facility services.
• Partner with Accounts Receivable to process and monitor service‑related charges and improve billing models.
• Design, document and maintain processes, SOPs, playbooks and governance repositories.
• Identify automation, scalability and optimisation opportunities and work with cross‑functional teams to implement improvements.
• Develop programs to strengthen operational excellence, reduce variation, eliminate waste and foster a collaborative, high‑performance culture.

Required profile

• Bachelor’s degree in Finance, Business Administration or a related field.
• 5+ years of experience in finance leadership, operations or business process management.
• 2+ years of people‑management experience (preferred).
• Strong communication and stakeholder‑management abilities, with capacity to influence senior leadership.
• Proven experience leading change, transformation and process‑improvement initiatives.
• Advanced English proficiency (mandatory).
• Preferred: MBA and/or CPA, experience in shared services or global business services environments.

Required skills