IT Support Technician

About the role

We are looking for a proactive IT Support Technician to join our growing team in León, Mexico. This hybrid position supports both internal staff and external workforce professionals, ensuring technology runs smoothly in a fast‑paced, global environment.

Key responsibilities

• Provide technical assistance for hardware, software, connectivity, and user‑access issues.
• Assist with onboarding, device setup, and configuration of productivity tools.
• Manage and respond to support tickets promptly, documenting actions and outcomes.
• Diagnose problems, identify root causes, and implement effective solutions.
• Communicate updates and resolutions clearly to users.
• Escalate complex cases when necessary while maintaining ownership of the user experience.
• Contribute to process improvements and help create a positive support experience.

Required profile

• Strong troubleshooting abilities and attention to detail.
• Excellent written and verbal communication skills in English.
• Accountable, reliable, and committed to helping others.
• Ability to work independently as an independent contractor.

Required skills

• Windows 11 operating system.
• Microsoft Teams.
• Office 365 suite.

What we offer

• Competitive hourly rate paid in USD (negotiable based on experience).
• Hybrid work arrangement with EST business‑hour schedule.
• Opportunity to work with an international organization and make a direct impact.