Lead Site Reliability Engineer

About the role

Mastercard is seeking a Lead Site Reliability Engineer to drive reliability, performance, and scalability of its Digital Enablement Services platform. The role bridges software engineering, operations, and partner teams to deliver high‑availability payment solutions.

Key responsibilities

• Lead technical initiatives for site reliability services, including system design consulting, performance engineering, chaos testing, capacity planning, and launch reviews.
• Measure, monitor, and communicate service metrics such as availability, latency, and overall health.
• Scale systems sustainably through automation and drive reliability improvements.
• Review production incidents, identify root causes, and implement preventive solutions.
• Create and maintain technology roadmaps and robust dashboards reflecting system health.

Required profile

• Bachelor’s degree in Computer Science, IT or related field (or equivalent experience).
• Advanced knowledge of web applications, distributed systems architecture, and software engineering concepts.
• Excellent verbal and written communication skills in English.
• Experience working with Docker, Kubernetes, and CI/CD platforms.
• Ability to lead and mentor a cohesive engineering team.

Required skills

• Docker
• Kubernetes
• Dynatrace, Splunk, Grafana, Prometheus (monitoring/observability tools)
• CI/CD tools such as Jenkins, Bamboo, Concourse
• Static analysis tools
• Java, Python, Scala (or other OOP languages)
• BitBucket, Maven, Gatling, Blazemeter
• Helm Chart deployments