Multinational Issuing Office Coordinator

About the role

The Multinational Issuing Office Coordinator will support AIG's underwriting teams by managing multinational insurance programs, ensuring service level agreements are met, and providing technical expertise to internal and external stakeholders.

Key responsibilities

• Maintain focus on meeting SLA targets and KPI compliance.
• Proactively manage and oversee multinational activities across the AIG network.
• Collaborate with product underwriters to review and update policy wordings.
• Negotiate service fees with purchase orders and monitor fee discipline.
• Engage directly with multinational clients and brokers to ensure timely end‑to‑end processing.
• Monitor performance, escalate issues, and ensure all agreed service SLAs are achieved.

Required profile

• Bilingual in English and Spanish (additional language desirable).
• Minimum 5 years of commercial insurance experience, preferably in client servicing.
• Strong technical knowledge of complex multinational programs and reinsurance structures.
• Experience working with senior client personnel and risk managers.
• Excellent written and verbal communication skills.

Required skills

• Proficiency with MS Outlook, Excel, Word, and PowerPoint.
• Analytical and customer‑service orientation.
• Broker relationship management and negotiation capabilities.