Social Media Manager – Community & Culture

About the role

We are seeking a Social Media Manager who will own the storytelling of our community and culture across public social platforms. The role will highlight the daily experiences of our agents and teams, strengthening Redial’s employer brand and attracting new talent.

Key responsibilities

• Develop content ideas and creative direction for Facebook, Instagram, TikTok and WhatsApp, aligning with the editorial calendar.
• Capture and produce culture‑forward stories about agents, celebrations, milestones and local community initiatives.
• Write briefs for the in‑house design team and oversee asset production while maintaining concept ownership.
• Build and nurture the online community by responding to comments, encouraging participation and fostering genuine engagement.
• Plan, launch and optimise paid social recruitment campaigns on Meta platforms in partnership with HR.
• Create internal communications that keep Redialers informed and engaged, amplifying recognition, events and community activities.

Required profile

• Minimum 3 years of experience managing social media channels or building online communities.
• Strong storytelling and content‑creation abilities.
• Advanced English (C1‑C2) and fluent Spanish.
• Portfolio or work samples demonstrating relevant experience.

Required skills

• Meta Business Suite
• Facebook Ads Manager
• Canva
• CapCut (or similar video editing tool)

What we offer

• Opportunity to shape the voice of a multicultural, fast‑growing BPO.
• Collaboration with a people‑first marketing team.
• Full‑time, hybrid work arrangement.