Post Sales Specialist - Warranty (Electrification)

About the role

This position is part of the Electrification business within the Smart Power division of ABB's US market, reporting to the EL Sales Support Manager - Pre-Sales. It is a hybrid role (#L-Hybrid) in which you act as a key technical resource for the sales team and its customers, helping them choose the most technically appropriate and cost-effective solutions.

Key responsibilities

• Provide timely warranty support to ABB Sales, distributors, OEMs, contractors and end users.
• Offer technical advice and comment on enquiry specifications for customers, channels and sales engineers regarding ABB products, systems and applications.
• Perform analytics and diagnostic studies to identify the most suitable technical solution for each customer need.
• Propose the most suitable technical solutions for complex enquiries.

Required profile

• BS in electrical or mechanical engineering, or a minimum of 5 years of equivalent experience.
• Minimum of 5 years of product knowledge in the design, manufacture and application of molded case circuit breakers, transformers, residential products, lighting panels, switches and general-purpose control products.
• High energy level, self-starter, highly analytical and strong customer service.